We cannot guarantee your ungraded book will be a 9.8. Many times these books don't arrive to us from the distributors in that sort of condition, so it is impossible to promise. Minor damages like light corner dings or light spine dings may be present. Items listed with a stock photo in the listing (not taken by us) will fall under this provision.
Higher priced books and variant covers, or if an item is being sold as something other than 'New', should have photos of the actual item in the listings so you can judge for yourself before purchase if the damage is acceptable.
We do strive to try and spot all seriously damaged items before they are made available to you for order. But we are human and we do deal with 100s of books everyday, so we have the potential to miss some things on our inspection. If you feel like we missed a glaringly bad damage in your order, or your entire order was damaged by the mail, please contact us and we'll take it on a case-by-case basis to resolve you issue.
Same rule also applies for collectibles and the light damages their boxes can take.
